State of IT 2020 – Who We Are

The University Services Information Technology (US:IT) group is a centralized support organization for the University of Maine System. We are a dedicated team of professionals responsible for strategic planning, oversight, direction and operation of IT infrastructure, resources and support services. We are proud to deliver critical technology support and services for each of the University of Maine System campuses, centers and operations across the state.

Supporting each campus, the Campus Information Technology Officer (CITO) works directly with the dedicated IT Operations Manager to provide strategic and operational alignment of local IT resources.

Working collaboratively, the newly established CITO Council is charged with ensuring campus IT Support Services teams are well-informed and leveraging best practices to provide exemplary customer service to the entire University community.

UM Fort Kent Sara Farnham Joshua Belanger
UM Presque Isle Sara Farnham Marteen Hester
UMaine Robin Sherman Thomas Drake
UM Machias Robin Sherman Thomas Drake
UM Farmington Niki Woodhouse Matthew Jacobson
UM Augusta Lauren Dubois Tanner Kelleter
USM & Maine Law Kim Tran Chadeverett Brown

The broader US:IT team is organized into several functional units including:

  • Custom Enterprise Solutions
  • Service Delivery and Support
  • Network & Telecommunications Services
  • System Administration
  • Database Administration
  • Data Center Operations
  • Advanced Computing Group
  • Project Management and Professional Services
  • Web Technologies
  • Classroom Technology
  • End User Technology
  • Information Security
  • Support Services
  • Data Analytics and Reporting Technology Services

We strive to partner with stakeholders across the University of Maine System to empower users with reliable and innovative solutions to support the University’s mission of teaching, learning, research and service.