Who We Are

The University Services Information Technology (US:IT) group is a centralized support organization for the University of Maine System. We are a dedicated team of professionals responsible for strategic planning, oversight, direction, and operation of IT infrastructure, resources, and support services. We are proud to deliver critical technology support and services for each of the University of Maine System campuses, centers, and operations across the state.

Supporting each campus, the Campus Information Technology Officer (CITO) works directly with the dedicated IT Operations Manager to provide strategic and operational alignment of local IT resources.

UM Fort Kent Sara Farnham
UM Presque Isle Sara Farnham
UMaine Robin Sherman
UM Machias Robin Sherman
UM Farmington Niki Woodhouse
UM Augusta Lauren Dubois
USM & Maine Law Kim Tran

IT Support Services teams, working together across all campuses, in collaboration with our Service Delivery and Support team operate the Unified IT Help Desk, supporting anyone from anywhere in the system.

Working collaboratively, the CITO Council is charged with ensuring campus IT Support Services teams are well-informed and leveraging best practices to provide exemplary customer service to the entire University community.

The broader US:IT team is organized into several functional units including:

  • Custom Enterprise Solutions
  • Service Delivery and Support
  • Network & Telecommunications Services
  • System Administration
  • Database Administration
  • Data Center Operations
  • Advanced Computing Group
  • Project Management and Professional Services
  • Web Technologies
  • Classroom Technology
  • End-User Technology
  • Information Security
  • Support Services
  • Data Analytics and Reporting Technology Services

We strive to partner with stakeholders across the University of Maine System to empower users with reliable and innovative solutions to support the University’s mission of teaching, learning, research, and service.