Tips and Tricks


Clearing Cache and Cookies

I bet many of you have heard this one before! It’s the second most quintessential IT Services tip, runner-up to “Have you tried turning it off and on again?” Clearing cache and cookies is a quick and convenient way to unclog a login that won’t accept the correct password, or various error pages that like to pop up when your cache is crowded. It’s not a panacea for every issue, but it is a hugely helpful tool for troubleshooting. To learn how to clear cache and cookies for your web browser, you can visit our help article here: Clearing Cookies and Temp Files.


MFA, short for Multi-Factor Authentication, has been officially out of pilot for a while, meaning it is generally available to most faculty and staff, as well as some students who access specific services that require MFA. (Examples of those services include User ID Manager and Mobile Mainecard.) Put simply, MFA adds an extra step to some initial logins each day, requiring you to authenticate using a secondary device to log in completely. That way, if someone were to steal your password and try to log in, you would receive a notification on your secondary device and could decline! For more information, you can visit IT’s help article here: Multi-Factor Authentication (MFA) – General Information.

Zoom Exclamation Point Error on Macs

Screen sharing, a popular Zoom function, can have some issues with permissions on Mac machines, especially Macs managed by the University. When trying to screen share, you would select the window with the exclamation mark error and click “Share,” which should trigger a message directing you to Settings > Privacy and Security. You would select “Screen Recording,” click the lock icon in the lower left, unlock with your password when prompted, and then click the checkbox next to Zoom. Then you’d click the lock again, restart Zoom, and the issue will be resolved! For more information, you can read our help article here: Zoom Exclamation Point Error when Screen Sharing on Mac Computer.


(Content for this page was provided by Caneel Cheskin, IT Specialist CL2, and Andy Moody, Manager of Campus Networking)