September 2019 IT Projects

IT PROJECTS

PAGE CONTENT

UMFK and UMPI Salesforce CRM Project

To help drive enrollment, improve efficiency and expand marketing capacity, a new, shared CRM instance will be established using the native functionality within the Salesforce platform. Sierra-Cedar, Inc. (SCI) is working with the project team to design and build the data model in Salesforce.

Marketing Cloud Discovery meetings took place at UMPI on August 20-22nd. Representatives from USM’s Marketing team attended some of these sessions remotely to provide input on their use of Marketing Cloud and to discuss any pain points they have encountered.

The SCI team will design and build the data model based upon feedback during discovery sessions and input on SCI documentation. User Acceptance Testing will take place on site at UMPI during the week of October 15th.

UMS Classrooms for the Future

Equipment installs are underway and near completion on most campuses. The majority of work is scheduled to be complete by the start of fall semester 2019, with remaining work to be done during winter break. Training needed on new equipment will take place at the start of the semester and reassessments on summer 2019 upgraded rooms will take place this fall.

As the final phase of this project nears completion, the CFTF project team will prepare final reports for each of the campuses relating to the work that has been accomplished, the updated assessments, maintenance recommendations and suggestions for future classroom upgrades.

UMS One Card

US:IT is excited to announce the kick-off of the UMS “One Card” project that will unify campus cards across the system and move the University of Maine System towards a true one card experience.

While the core project team has been working on the initial analysis and development of the project, we will be officially kicking things off in October and involving various stakeholders across all campuses with a planned go-live of January 2020.

Updates will be forthcoming as we progress and information will be posted on the One Card Unified Campus Card Confluence page.

UMS Wireless Infrastructure 

At USM, several projects are underway and planned over the course of this school year. Brooks Dining Commons was completed over the summer. Upgrades in Bailey Hall continued over the summer and will progress through the fall semester. In the fall semester, work will be happening in the Science Building. John Mitchell Center, and Wishcamper. During the winter months and spring semester, upgrades will be completed in Corthell, Russell, Costello and the Lewiston-Auburn Campus.

At the University of Maine, summer work focused on the new wireless service in the residence halls.  Over the course of the school year, upgrades are planned in Barrows, Nutting, North Stevens, South Stevens, North Stevens, Wells, Merrill, and Stewart Halls.

At UMFK, all work covered under this project has been completed except some clean-up in Cyr Hall/Fox Auditorium which will be scheduled for mid-September.
At UMPI, clean up of Wieden and the Library will be scheduled in September. Upgrades to the underground fiber infrastructure may take place during the fall semester.

At UMF, UMA and UMM, all work covered under this project has been completed.

UMS Zoom Videoconference Integration

The Classroom Technology team continues to collaborate with room owners to assess hardware requirements and install equipment in select rooms across the System, as well as register each of the codecs to Zoom.

Planning for the UMPI Zoom VC pilot is complete; four UMPI courses will use Zoom to connect for the fall semester, and both codecs and web conferencing systems will be included in the pilot.

The project team continues to refine and execute the communications and training plan, with some staff and faculty training as well as broad stakeholder communication regarding Zoom occurring in August.

 

UMF VoIP

The project team has been working on deployment of Voice-over-IP phones in buildings with adequate infrastructure.  To date, 123 phones have been deployed. In parallel, the team has been moving current analog phones to the VoIP voice gateway (removing them from the legacy Avaya system) and converting fax lines to Fax-over-IP.  An additional, 146 lines have been removed from the Avaya in this way.

There are several buildings on campus that will need infrastructure upgrades to be able to support VoIP phones.  The team is in the process or estimating the cost of this work and prioritizing based on available funding and functional use of the buildings.

UMPI VoIP

The project team has been working on deployment of Voice-over-IP phones in buildings with adequate infrastructure. (Wieden, Library (CIL), and Folsom-Pullen).  The team has also begun planning for other buildings where some cabling may be needed (ie, Preble, Normal, South).

USM VoIP

The accounting codes for this project have been established, but no work has been done yet.  This project is in planning stages.

September 2019 Safe Computing